Office Furniture FAQs
You can add to an existing order, but depending on what item you're after would depend whether it would be arriving at the same time as your original order.
We accept Bank transfers and all card payments except American Express.
All payment must be made before delivery.
You should get an automatic notification saying their order is being processed when they place the order. We then email across a VAT receipt with an estimated delivery date confirming their order.
Check whether you've put spaces in the card number, it won't accept spaces.
Also check whether your card address is the same as what you've entered for your invoice address as Paypal will flag it as a stolen card. Alternatively you can call in and we can try to take the payment through our card machine in the office.
You can still order and if it's out of stock we'll inform you when it's back into stock and if you're happy to wait we'll process the order.
You can, either call in and speak to one our staff, or email into us and we'll process the changes for you.
We deliver UK wide. However, Ireland, Highlands and islands as well as the AB and DD postcodes fall under an additional delivery charge and you can either call in for more details or if you were unaware when placing the order we will call you and confirm you still wish to place the order before processing.
There will be a charge for delivery unless the order is for £300+VAT or more, then it would be free of charge. The delivery charge will be a minimum of £20+VAT or 18%+VAT of the total order.
Depending on the items ordered it would vary, we usually quote 7-10 working days for delivery, but if it exceeds that time scale we will call you to inform you and ask if you would still like to proceed with the order.
If you are wanting a specific date it would probably be best to call in and we can discuss whether it could be possible for our delivery team to do it. Otherwise we would likely have to pallet the goods which may incur additional costs. Also please keep in mind that large items like 2.4 metre boardroom tables cannot be sent by pallet.
We can definitely change your delivery date, however there is no promise that we will be able to deliver on another specific date as we will need to take into account for other deliveries.
If you have not received your delivery when arranged please contact us. If you have your invoice to hand it would be very helpful and if you can remember who dealt with your order it will also speed up the process greatly.
Someone will need to be there to sign for it. Or if you have agreed to allow us to leave it in a safe place we will do so, in which someone may not need to be present.
You can change your delivery address, just please let us know as soon as possible as this may alter the date you will be receiving your goods.
Unless discussed otherwise we should call you a few days prior to delivery to arrange a date with you, just so we can make sure someone will be able to receive it.
You can return a product if you are unsatisfied with it. However depending on the circumstances there may be a restocking charge and collection charge involved. Please keep in mind that all 3rd party goods will be considered tailor made and personalised and therefore exempt from the 14 day cancellation period.
Again considering on the circumstances it will vary. If the items are still boxed and haven't been used the timescale will be a lot larger than if you have been using the item for 2 weeks.
Depending on the circumstances there may be a 25% restocking charge as well as a collection charge for returning an item.
Contact us as soon as possible and we will get it rectified for you as soon as possible.
We are very sorry to hear that, by no means to we sell anything of low quality. Coming from a background of second hand furniture we know that going to repair poor quality furniture is more trouble than it's worth and have made sure that our furniture is built to last. If you do have any enquiries concerning our furniture please don't hesitate to contact us we are always happy to help.
We can search you by name on our invoicing system so as long as you know what name the order would have been placed under we can search for it. And if you are wanting to return the item, as previously said depending on the circumstances will be how we proceed with the returning process.
When we have received the items back and they have been checked we will issue the refund and then contact you to inform you that it has been done. If you have any enquiries please don't hesitate to contact us and we will do our best to answer any questions.
If you have not received your refund and we have been in contact letting you know we have processed it, it may still be processing which can take a couple of days. If you are concerned please get in contact with us and we will investigate for you.
If you get in contact with one of our staff we will be happy to answer any questions you have and likely add it to the website for future concerns.
On our website in the top right corner there is a search box where you can type in if you know what you're looking for. If you're just browsing we have set categories to help you navigate.
Not at the moment, however all our items are on our website, but if you have any enquiries don't hesitate to contact us.
We can use a wide selection of fabrics and vinyl depending on what you're looking for, we can even suggest a few if you aren't familiar with fabric types and styles.