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Office Furniture FAQs

ORDERING FAQs

You can add to an existing order, but depending on what item you're after would depend whether it would be arriving at the same time as your original order.

We accept all types of card payments even AMEX online. We can also send you our bank details with a copy of the invoice if you would prefer that.

All payment must be made before delivery.

You should get an automatic notification saying their order is being processed when they place the order. We then email across a VAT receipt with an estimated delivery date confirming their order.

Check whether you've put spaces in the card number, it won't accept spaces.

Also check whether your card address is the same as what you've entered for your invoice address as Paypal will flag it as a stolen card. Alternatively you can call in and we can try to take the payment through our card machine in the office.

You can still order and if it's out of stock we'll inform you when it's back into stock and if you're happy to wait we'll process the order. If there is a product that you were after but isn’t on the website anymore, it is likely that it is discontinued but do call in and we’ll find out for certain.

You can, either call in and speak to one our staff, or email into us and we'll process the changes for you.

DELIVERY FAQs

We deliver UK wide. However, Ireland, Highlands and islands as well as some Scottish postcodes like AB and DD fall under an additional delivery charge.

With our standard shipping it would be free of charge over £300+VAT, however if below the £300+VAT threshold it would be £30+VAT. We do also offer other shipping options like next day that would charge you accordingly based on the items you order and the address. Areas like Ireland, Guernsey, Jersey, Highlands and some Scottish postcodes such as AB and DD would incur an additional cost regardless of order value because we do not deliver to those areas with our own vehicles and would always hand them off to a 3rd party pallet service. When placing your order the cart will charge you shipping based on the post code that has been entered.

We usually quote 7-10 working days for our standard delivery schedule, it may differ depending on the items ordered, location and stock but we will always contact you if there are issues. We do also offer a next day delivery service if needed in a hurry.

If you are wanting a specific date for your delivery, we can do our best to meet those requirements with our own vehicles, however I would suggest selecting the ‘Economy pallet service’ option on the cart and writing your date requirement in the special instructions box. However if you are wanting delivery on a weekend this would incur an additional cost, not included in the cart when placing your order online.

We can definitely change your delivery date, however there is no promise that we will be able to deliver on another specific date as we will need to take into account for other deliveries.

If you have not received your delivery when arranged please contact us. If you have your invoice to hand it would be very helpful and if you can remember who dealt with your order it will also speed up the process greatly.

Someone will need to be there to sign for it. Or if you have agreed to allow us to leave it in a safe place we will do so, in which someone may not need to be present.

You can change your delivery address, just please let us know as soon as possible as this may alter the date you will be receiving your goods.

Unless discussed otherwise we should call you a few days prior to delivery to arrange a date with you, just so we can make sure someone will be able to receive it. But we will never send goods out without making sure the scheduled delivery is ok.

RETURNS FAQs

You can return a product if you are unsatisfied with it. However depending on the circumstances there may be a restocking charge and collection charge involved. Please keep in mind that all 3rd party goods will be considered tailor made and personalised and therefore exempt from the 14 day cancellation period.

Again considering on the circumstances it will vary. Any requests to return furniture must be notified within 14 days from delivery date.

Depending on the circumstances there may be a 25% restocking charge as well as a collection charge for returning an item.

Contact us as soon as possible and we will get it rectified for you as soon as possible.

We are very sorry to hear that, by no means to we sell anything of low quality. Coming from a background of second hand furniture we know that going to repair poor quality furniture is more trouble than it's worth and have made sure that our furniture is built to last. If you do have any enquiries concerning our furniture please don't hesitate to contact us we are always happy to help.

We can search you by name on our invoicing system so as long as you know what name the order would have been placed under we can search for it. And if you are wanting to return the item, as previously said depending on the circumstances will be how we proceed with the returning process.

When we have received the items back and they have been checked we will issue the refund and then contact you to inform you that it has been done. If you have any enquiries please don't hesitate to contact us and we will do our best to answer any questions.

If you have not received your refund and we have been in contact letting you know we have processed it, it may still be processing which can take a couple of days. If you are concerned please get in contact with us and we will investigate for you.

OTHER FAQs

If you get in contact with one of our staff we will be happy to answer any questions you have and likely add it to the website for future concerns.

On our website in the top right corner there is a search box where you can type in if you know what you're looking for. If you're just browsing we have set categories to help you navigate.

Not at the moment, however all our items are on our website, but if you have any enquiries don't hesitate to contact us.

We can use a wide selection of fabrics and vinyl depending on what you're looking for, we can even suggest a few if you aren't familiar with fabric types and styles.